General Inquiries

For questions related to accounts, billing, product features, or other non-technical matters, please reach our general support desk at [email protected]. You can expect an acknowledgment within 24 hours on business days, followed by a substantive response based on the nature of your inquiry.

Developer Submissions

Ikoje invites integration proposals, partner solutions, and third-party applications. To ensure a thorough evaluation, please submit your materials to [email protected] with the subject line “Developer Submission: [Your App Name].” Include the following information:

• App or integration name and a concise description
• Target platform(s) and compatibility notes
• Overview of technical requirements and API usage
• Documentation link or attached briefing
• Primary contact person and preferred communication method
• Estimated timeline and any security or regulatory considerations

Submissions are reviewed by our Partnerships and Platform teams. We strive to acknowledge receipt within 24–48 hours and provide an initial assessment within 5–7 business days for standard proposals. Complex integrations may require longer review periods, and we will keep you informed throughout the process.

Response Times

To establish clear expectations, the following guidance applies to our reply windows:

• General inquiries: Acknowledgement within 24 hours; substantive responses typically within 1–2 business days. More complex questions may necessitate additional time, which we will communicate in advance.
• Developer submissions: Acknowledgement within 24–48 hours; initial technical review within 3–5 business days; final decision or requested information within 5–10 business days, depending on complexity.

Note: All response times reflect standard business days and exclude weekends and public holidays.